Who we are
ForestFrame by the River is owned and operated by FOREST FRAME BY THE RIVER LLP. This Privacy Policy explains how we collect, use and protect personal information when you use forestframebytheriver.com, contact our reservations team or make a booking.
Information we may collect
Depending on how you interact with us, we may collect your name, phone number, email address, stay dates, room preference, guest count, ages of children where relevant, dietary or stay requests, booking and transaction references, and the contents of communications you send to us.
When you use the website, standard technical information may also be processed, such as IP address, browser or device information, cookies, website usage data and security logs. Third-party services used for website hosting, performance, reviews, social media embeds, booking or payments may also process information in accordance with their own privacy terms.
How we use information
We use personal information to respond to enquiries, check availability, create and manage reservations, provide guest support, process or reconcile payments, send booking-related communications, maintain security, improve our website and services, comply with applicable legal or accounting requirements, and resolve disputes or charge-related queries.
Payments
Where an online payment provider is used, payment information may be processed directly by that provider. ForestFrame does not ask guests to send full card details over WhatsApp or ordinary email and does not intentionally store full payment-card credentials on this website.
Sharing of information
We may share information only where reasonably necessary with service providers that support our operations, such as hosting, booking, payment, communications, analytics or professional advisers, or where disclosure is required by law. We do not sell personal information.
Retention and security
We keep personal information only for as long as reasonably required for the purpose for which it was collected, including booking administration, accounting, legal compliance, fraud prevention and dispute handling. We use reasonable organisational and technical measures to protect information, but no internet service can guarantee absolute security.
Your choices and requests
You may contact us to ask about personal information associated with you, request correction of inaccurate information, withdraw consent where processing is based on consent, or raise a privacy concern. Some information may still need to be retained where required for an existing booking, legal obligation, accounting record or legitimate dispute.
Cookies and third-party services
The website may use essential cookies and may use third-party tools for performance, analytics, social media, reviews or booking functionality. Their availability and data practices may change as services are added or updated. Where legally required, consent controls should be used before non-essential tracking is activated.
Contact
Privacy requests may be sent to reservations@forestframebytheriver.com or raised with our reservations team at +91 91751 22545 / +91 91753 33064.
Last updated: 17 September 2026.